01 / Privacy

YOUR DATA,
RESPECTED.

These policies are operated by Brilliant Sounds Co, trading as Brilliant Sounds, at brilliantsounds.net.

Brilliant Sounds collects information you provide when creating an account, updating a profile, purchasing tickets, requesting support, or choosing event updates. This may include your name, email, phone number, birthday, general location, profile image, interests, accessibility requests, order history, and communication preferences.

How we use information

• Operate accounts, events, ticketing, support, and entry.
• Send communications you requested and important service notices.
• Improve event programming, safety, accessibility, and website performance.
• Prevent fraud, enforce policies, and meet legal obligations.

If you separately join our promotional text list, we record your consent and phone number so we can send event and offer texts. Our messaging provider processes those texts and replies. Message frequency varies. You can leave the list in your account or reply STOP; reply HELP for assistance. Consent to promotional texts is not required to purchase tickets. Message and data rates may apply. We do not share mobile numbers or opt-in information with third parties or affiliates for their marketing or promotional purposes.

We keep simple aggregate counts of visits to each website page. These counts do not create visitor profiles and do not store advertising identifiers, precise location, or an IP address.

We do not sell personal information. Payment-card details will be handled by Stripe and are not stored directly by Brilliant Sounds. We retain information only as long as reasonably needed for these purposes. You may request access, correction, deletion, or removal from promotional communications through the support page.

02 / Terms

USE IT
BRILLIANTLY.

By using this website or creating an account, you agree to provide accurate information, protect your login, and use the service lawfully. Accounts are currently limited to people age 18 or older. Individual events may have additional age or identification requirements.

You may not misuse accounts, attempt unauthorized access, interfere with ticket inventory, scrape private information, impersonate another person, or use the site to harm others. We may suspend access needed to protect guests, staff, artists, or the service.

Event schedules, artists, venues, and production details may change. Website content and Brilliant Sounds branding may not be commercially reused without permission.

Text message program

Brilliant Sounds Co operates a text message program for event and offer updates. Joining is entirely optional and is never required to buy a ticket. You can join in your account under Access & updates, by ticking a box at ticket checkout, or by texting one of our keywords to our number and replying YES to confirm. By joining you agree to receive recurring automated text messages at the number you provide.

The program sends event announcements, ticket drop alerts, promotional offers and promo codes, updates about events you hold a ticket for such as door times, location details, and schedule changes, thank-you messages after an event, and sign-in codes when you use text security codes on your account. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Reply STOP to any message to stop receiving texts, or HELP for help. You can also leave the list at any time in your account. We do not share mobile numbers or opt-in information with third parties or affiliates for their own marketing. Our full handling of this information is described in the privacy section above.

03 / Tickets

REFUNDS &
CHANGES.

Unless an event listing says otherwise, ticket sales are final. If Brilliant Sounds cancels an event, the original purchaser will be offered a refund of the ticket price. Processing or service fees may be nonrefundable where permitted and will be identified during checkout.

If an event is postponed or materially relocated, we will publish the available options and any request deadline. Lineup, set-time, or production changes alone do not normally qualify for refunds. Duplicate charges and purchase errors should be reported promptly through ticket support.

Approved refunds return to the original payment method and may take several business days to appear. Tickets obtained from an unauthorized third party cannot be verified or refunded by Brilliant Sounds.

04 / Event conduct

KEEP THE
NIGHT SAFE.

Guests must follow venue rules, age restrictions, identification requirements, staff directions, and applicable law. Harassment, violence, hate, unwanted touching, dangerous behavior, and tampering with event equipment are not permitted. Entry may be refused or revoked when necessary for safety, without a refund where allowed.

Events may be photographed or recorded for archival and promotional use. If you need help with a specific published image, contact us with the event and image details. Accessibility requests are welcome; contacting us in advance gives the team the best opportunity to prepare.

05 / The Lounge

KEEP IT
BRILLIANT.

The Lounge is where Brilliant Sounds shares photos, videos, and stories from our nights. Anyone can browse it. Signed-in members can reply and like, and approved Photographer, Admin, and Owner accounts can post.

What belongs in the Lounge

• Only photos and videos you took or have permission to share.
• Be respectful. No harassment, hate, threats, or bullying.
• No nudity or sexual content, graphic violence, or anything illegal.
• Don’t share anyone’s private information, like addresses, phone numbers, or account details.
• No spam, scams, or advertising.

Your posts

You keep ownership of what you post. By posting, you give Brilliant Sounds permission to display it in the Lounge. Every thread is reviewed before it appears, and location data is removed from photos when they are uploaded. You can delete your own threads and replies at any time, and deleting your account removes everything you posted in the Lounge.

Removal requests and reports

We may remove any thread or reply and suspend accounts that break these guidelines. If you appear in a Lounge photo or video and want it taken down, or you see something that breaks these rules, contact us through the support page with a link to the thread.